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SteelRiver AcademyRTO 99999 (simulated) · Safe, skilled and supported from day one

Our people

The Academy team

Who works at the Academy, what they do and who to contact. All Academy staff are SteelRiver employees, apart from the contract validator.

Who to contact

Who to contact at the Academy
If you need help withContact
Enrolment, your records or your certificateIvy Chua, Student Services and Records Officer
Help with English, reading, writing or numbersLeanne Okafor (LLN lead), or any trainer
Your training, release from the floor or the programYour trainer, or Craig Moretti, Lead Trainer and Assessor
A complaint or an appealAny Academy staff member, or Rohan Desai, Quality and Compliance Coordinator
The privacy of your informationLila Petrov, Head of People and Culture (Privacy Officer)
Worry, stress or personal problemsThe SteelRiver Employee Assistance Program on 1800-SRL-EAP (free and private)

Academy staff

Gemma Whitfield
Academy Manager

Runs the RTO: compliance, TAC liaison and budgets. Approves policies, procedures and TAS changes, chairs the Quality Committee and makes the final internal decision on complaints and appeals.

Contact for: Academy management and final decisions on complaints and appeals

Rohan Desai
Quality and Compliance Coordinator

Validation schedule and validation panel, pre-use review of assessment tools, the complaints and appeals register, the continuous improvement register, AVETMISS data and internal audit.

Contact for: Complaints, appeals, validation and quality

Craig Moretti
Lead Trainer and Assessor

Leads TLI30325 delivery, signs off TAS content and supervises and mentors the trainer team.

Contact for: The Warehouse Skills Program and training arrangements

Leanne Okafor
Trainer and Assessor

Trains and assesses TLI30325. Language, literacy and numeracy (LLN) lead: pre-training reviews, LLN support plans and picture-card resources.

Contact for: Help with English, reading, writing or numbers

Trainer and Assessor (TA-03)
Trainer and Assessor

Trains and assesses TLI30325. A new position, filled in January 2026; the position description is SRA-RTO-042. In TAE40122, this is your role.

Marco Silvestri
Trainer, from June 2026

Delivers training and contributes to assessment under the direction of the Lead Trainer and Assessor.

Ivy Chua
Student Services and Records Officer (part time)

Enrolment, USI checks, program paperwork with HR, student records, certificates, learner support referrals and Training Room 1 bookings.

Contact for: Enrolment, records, certificates and room bookings

Ruth Ellery
External validator (contract)

An independent VET consultant who takes part in post-use validation. Not a SteelRiver employee.

Organisation chart, position description and workforce policy

SteelRiver people who support the Academy

Lila Petrov
Head of People and Culture

Executive sponsor of the Academy and Privacy Officer for student records.

Contact for: Privacy of your information

Anna Kowalski
HR Business Partner

HR contact for the Warehouse Skills Program: release roster, paid training time and records on the HR system.

Michael Tran
Operations Manager

Operations representative on the Quality Committee; releases learners for off-floor training.

Shift supervisors and warehouse leads
Workplace supervisors

Support learners on their shifts and sign workplace observation records (SRA-RTO-029).

Daniela Marquez
WHS Coordinator

Checks that Academy WHS content matches current SteelRiver WHS procedures.

Linh Nguyen
Picker; informal language lead

Peer language support for Vietnamese-speaking learners.